Keith Lim
Founder and CEO
Hearti Lab Pte Ltd
Keith Lim is the Founder and CEO of two private companies, and a MNC corporate leader with more than 15 years of management experiences. In 2012, Keith co-founded Thoughts Igniter, which was a fast growing mobile payment platform in Asia with strategic partnerships with Alipay China and Bank Mandiri Indonesia. Thoughts Igniter was subsequently acquired by a global leader in coupon management. Following Thoughts Igniter, Keith founded Hearti Lab. Hearti is an Artificial Intelligent and Blockchain platform for insurance companies. With Hearti, insurance companies are able to offer innovative products, 24/7 customer service chatbots, efficient claims management, smart fraud detection and seamless payments. Previously, Keith was the Managing Director with Moody’s Analytics, a subsidiary of Moody’s Inc which employs approximately 9,500 people worldwide. Keith was responsible for the company’s behaviour modelling and analytics software business in Asia Pacific region. Keith is also a key speaker at major conferences and authors articles for major technology news channels in Asia.
Dealing with Disruptions: The trends, players and how do you stay ahead?
Disruption is the new “Business as Usual” where companies are forming innovation labs, start-up accelerators and hiring “Chief Innovation/Digital/Disruption Officer” to stay ahead of their competition. Innovative business models and technologies are rapidly transforming the way companies engage their customers, improve productivity and increase profits.
Driving customer engagement and enhancing customer experience have become key business drivers with disruptive technologies (such as Artificial Intelligence, Blockchain etc), and with innovative business models (such as on-demand services). Behind these disruptions are the powers and applications of Artificial Intelligence and Blockchain across multi-facets of a business such as product offerings, sales, improved efficiencies, risk controls and management. From “Know your customer” processes, chatbots, purchase prediction, fraud detection, customer support, content generation, smart surveillance and many more, innovative technologies and business models bring constant disruptions to the way you engage customers and drive enterprise transformation. Are you ready for it?
