Rama’s experience and expertise covers Transition & Transformation Program Management, Delivery Assurance Service Management, Operations Management, and Datacentre migration.
Rama is currently working with Citibank in its Cyber Security space as Program Manager. Last year Rama successfully completed USD 250m datacentre migration.
At Gemalto, Rama was in strategic leadership role for Gemalto to improve Operational efficiency, seamless service availability and Program governance. Mission for this role is to bring back the Customer satisfaction ensuring reliable services. During his tenure, Rama improved Customer confidence by raising productivity. Introduced operational controls using Service Management approaches such as ITIL and complex change management using DevOps methodologies.
At IBM, Rama was taking care of Delivery Risk Management, Service Management (Incident Management, Service Reporting). He spearheaded USD 12m program, Organizational Change, that ensures the faster turn-around time for RFCs. This is one of the major milestones for IBM.
Before moving to IBM, Rama was a Regional Manager for Service Management at CSC (a.k.a. DXC). During this tenure, Rama played Regional Outsourcing Management role in leading and directing USD5M projects. He also managed applications support team for CSC’s critical applications such as Service Desk (Unicenter Service Desk), Asset Management Systems (AMI) etc …
Other key roles for Rama include, Strategic project leadership role in positioning and capturing significant market-share for AdXplorer’s suite of advertising solutions